Customer Service

Development of overall organizational strategies to serve both internal and external customer Customer service auditing

Management training in the theory, dynamics and strategies necessary to build and sustain excellence in customer service
Non-supervisory training in customer service techniques including service recovery.

Development of metrics to track customer satisfaction and internal processes related to satisfaction Internal and external customer satisfaction surveys

About Customer Service

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
- Henry Ford -
Did you know?

A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people.
  • White House Office of Consumer Affairs

  • 96% of unhappy customers do not complain, however 91% of those will simply leave and never come back